Complaints

Not satisfied?

If you are not satisfied with the service we have provided, we would greatly appreciate it if you let us know. This helps us in our efforts to further improve our quality. Please preferably address your complaint to the management in writing by email (info@taxizwart.nl) or by phone during office hours (+31 72 533 1313). You will receive a verbal or written response to your complaint within 5 working days.

If you are not satisfied with the way your complaint has been handled, you can turn to the Dutch Disputes Committee for Taxi Transport (Geschillencommissie Taxivervoer). Taxi Zwart is registered with the Registration Office of the Disputes Committee for Taxi Transport and has therefore committed itself to abide by the Committee's ruling. The Registration Office of the Disputes Committee for Taxi Transport ensures compliance with the ruling.

The secretariat of the Disputes Committee for Taxi Transport is located at the following address:

Postbus 90600
2509 LP Den Haag
The Netherlands
Tel. +31 70 310 53 10

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At Taxi Zwart, service, reliability and customer satisfaction come first. Every day our planners and drivers work hard to get you to your destination safely, comfortably and on time. Even so, however unfortunate, things may occasionally not go as planned. Are you not entirely satisfied with our service? Then please contact us first on +31 72 533 13 13 or info@taxizwart.nl. We are happy to hear about your experience and will work with you to find a suitable solution. Did you have a pleasant experience with Taxi Zwart or one of our drivers? Then we would greatly appreciate it if you shared your experience in a Google review. That way you help not only us, but also future travellers in making their choice.
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